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Refund Policy

At Quick Labs, we are committed to providing high-quality products. Due to the nature of our ready-to-drink nutritional supplements, all sales are final, and we do not accept returns or exchanges unless the product is defective, damaged during delivery, or the wrong item was sent.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at info@quicklabsgroup.com and include:

* Your order number.
* Photos of the product and its packaging.
* A brief description of the issue.

Once your claim has been reviewed and approved, we will arrange a replacement or issue a refund, where applicable.

Non-Returnable Items

For food safety and hygiene reasons, we do not accept returns or exchanges for:

* Opened or used products.
* Unopened products returned due to a change of mind.
* Products purchased by mistake.
* Sale or promotional items.
* Gift cards.

Refunds

If your claim is approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@quicklabsgroup.com.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Quick Labs for Nutritional Supplements L.L.C - O.P.C

Email: info@quicklabsgroup.com

Phone: +971 54 333 1030

Address:
Hili, Nudoud Jaham 2, Second Floor,
Building of Mr. Mohammed Ali Mohammed Afsan & Others,
Abu Dhabi, United Arab Emirates

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to the nature of our products, opened or used nutritional supplements and ready-to-drink protein products cannot be returned or exchanged unless they are defective, damaged upon delivery, or the wrong item was received.

Products must be unopened, unused, sealed in their original packaging, and within their expiry date to be eligible for return.

Sale items and gift cards are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your refund was approved, please contact us at info@quicklabsgroup.com.